Answers to frequently asked questions
Here are answers to a few common questions. If after reading this you still need help please email firstname.lastname@example.org
Creating an account
We ask you to create an account on Inspire in order to complete the Learning Topics. To do this, click 'get started' in the menu at the top of the page, or by clicking on the menu icon if you're using a mobile or tablet.
You then need to fill in the registration form. We are only asking you for information that is essential to the Inspire programme. The fields which are mandatory to fill in have an asterisk (*) next to them. Once you've registered you'll be logged in automatically, and you'll also receive an email confirmation that you have an account.
When you want to log in in future, just come back to the site and click the 'log in' link in the menu at the top of the page, and enter the username and password that you created during registration. If you want to log out of your account, you can do this by going to the 'Account' link in the menu at the top of the page and you'll find the Log Out button. Alternatively you can use the Log Out link in the footer bar of any page.
Forgotten your password?
If you forget your password, don't worry, on the login page there is a link called 'request new password'. Click this and enter your username or email address on the forgotten password form. It will email you a link that will allow you to log in and reset your password. For security, we don't send your actual password via email.
You are asked to complete four Learning Topics as part of Inspire. These are listed on your home page when you are logged in and are numbered. At the end of Topic 4 you'll be invited to make a pledge.
Each Topic has a number of pages of information to read, videos to watch and images to view. During the Topic you'll also be asked to answer some questions to test your knowledge. We don't fail you if you get things wrong! The questions are designed to help you test your learning. You can travel forwards and backwards in the Topic, so it's no problem if you'd like to go back and re-read anything.
Once you complete a Topic it'll be moved to your 'completed learning' section on your home page. You can repeat a Topic as many times as you like.
From your home page you can also access the further resources for each Topic.
Making a pledge
Once you've completed topics 1-4 you're asked to make your pledge. You'll be prompted to do this, so when you're ready go through to the pledge form and provide the details about your pledge.
After you complete Topic 4, we ask you to complete our Feedback Form. We use the information provided by you to help us understand how well Inspire is working and communicating - it is not a test of your knowledge. We are continually refining and improving Inspire based on this information, so it really is appreciated.
Something is broken!
If you spot a broken link or something isn't working correctly on a page, please tell us about it! Just fill out this short form and we will get back to you with an update. Please just made sure you are NOT using Internet Explorer to run Inspire. As IE is no longer support by Microsoft, it can sometimes cause glitches in website content. If you have an issue and are using IE, please close that and try again using Edge, Chrome, Firefox or Safari.